Refund & Return – Magic Melt Eu

At Magic Melt Eu, we believe in the power of trust, transparency, and doing the right thing. We’ve built our store on the foundation of quality and customer satisfaction, and we stand by every product we offer. But we also know that sometimes, things don’t go as planned—and that’s okay. When that happens, we’re here to make it right.

This isn’t just a refund and return policy; it’s our promise to you. A promise that we’ll always treat you with fairness, respect, and care. Because at the end of the day, you’re not just a customer—you’re part of the Magic Melt Eu family.

Our Commitment to You

We’re passionate about what we do, and we want you to feel confident and excited about every purchase. That’s why we’ve created a straightforward and hassle-free refund and return process. If something isn’t right, we’ll work with you to find a solution that leaves you smiling.

How It Works

1. Eligibility for Refunds or Returns

To be eligible for a refund or return, the following conditions must be met:

  • The request is made within 14 days of receiving your order.
  • The product is unopened, unused, and in its original packaging.
  • The issue is due to an error on our part (e.g., wrong item shipped, damaged during transit).

2. How to Initiate a Refund or Return

If you need to return an item or request a refund, here’s what to do:

  1. Contact Us: Reach out to us at support@magicmelt-eu.com or via live chat. Let us know what happened, and we’ll guide you through the next steps.
  2. Provide Details: Share your order number, the issue you’re experiencing, and any photos if applicable (e.g., damaged product).
  3. Ship It Back: If a return is required, we’ll provide you with a return address and instructions. Once we receive the item, we’ll process your refund or replacement.

3. Refund Processing

  • Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
  • If you prefer a replacement, we’ll ship it out as soon as possible, free of charge.

What We Can’t Accept

While we’ll always do our best to accommodate you, there are a few situations where we can’t offer refunds or returns:

  • Products that have been opened, used, or damaged after delivery.
  • Items that are returned without prior communication or approval.
  • Orders that don’t meet the eligibility criteria outlined above.

Our Promise to You

We know that dealing with refunds and returns can be frustrating, but we’re here to make it as smooth and stress-free as possible. When you reach out to us, you’ll be met with understanding, kindness, and a genuine desire to help.

A Personal Note from Us

Magic Melt Eu was built on a simple idea: to create a store we’d want to shop at ourselves. That means treating every customer the way we’d want to be treated—with fairness, respect, and care. If something goes wrong, we see it as an opportunity to do better and to strengthen the trust you’ve placed in us.

So, if you ever need to return an item or request a refund, don’t hesitate to reach out. We’re here for you, and we’ll always go the extra mile to make things right.

Thank you for being part of the Magic Melt Eu family. We’re grateful for your trust and look forward to serving you for years to come.